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#STONEEDGE ORDER MANAGER MANUAL#
#STONEEDGE ORDER MANAGER SOFTWARE#

As the company lacked proper order management software, this particular policy information was not visible to the customer nor to the representative. (The purchase was made using credit points awarded to the customer, and hence as a matter of policy it was non-refundable). The customer care representative is not able to find the exact solution because of the lack of information on his/her screen about the complete order history. However, the customer mails him a screenshot of his purchase order that clearly shows that the product can be returned within 15 days of purchase. #Case: A customer is trying to return a product that is defective with an order number in hand, but the customer care representative sees on his screen that the product falls into a no return/refund category.

#STONEEDGE ORDER MANAGER SOFTWARE#

We have discussed a small case study to show how order management software can help in solving common issues of order fulfillment. OMS is designed to small various operational issues related to order processing and fulfillment. Some OMS are part or modules of the enterprise resource planning (ERP) system. Most of the OMS is an individual and standalone software suite dedicated totally for order management only. Order management software is used to enter and process various types of orders by businesses. Order management software (OMS) provides businesses all the tools and features needed for efficient management of their e-commerce orders. The functionalities and tools of an OMS assist in all the above phases of the order management cycle. The order management cycle will also take care of the returns and after-sales services. And finally, order fulfillment by delivering the order to customers.

Scheduling of the order for its execution with the allotment of tasks to qualified workers and their teams.

Prioritization of orders based on their inherent value to the company,.

Generation of bills and invoices for that order.

Estimation of the cost involved in that order.

OMS acts as a single point to feed information to both the departments. It requires coordination between the marketing and the production department. For instance, the first step of the order management cycle is- demand forecasting, and planning the orders. An OMS helps companies in managing all phases of the order management cycle. The satisfaction of a customer with a company’s service depends largely upon any of the company’s ability to handle its order management cycle. They use order management software(OMS) that streamlines and automates the order processing tasks to create a flawless operational environment. Companies require technology to handle orders at such a scale of business.

#STONEEDGE ORDER MANAGER MANUAL#

In both cases, manual handling of the orders is not possible. The order management system used by an e-commerce company such as Amazon that handles several hundred orders on a daily basis would be different from the one used by a stock market giant like Goldman Sachs that handles several hundred orders in nanoseconds. Businesses use a well-defined order management system that is best suitable for their industry-specific needs. While the core idea of order management is to handle orders efficiently, still different types of industries require different types of order management system. Order management is the process of using structured methods, practical tools, and optimized processes to manage orders, improve order accuracy, work efficiency, and customer satisfaction. In a nutshell, Order management is designed to take care of the whole process of order fulfillment. Order management is required to speed up all phases of order fulfillment and provide a quick solution to customers for order related queries. Right from the first inquiry at the point of sale (POS) to the shipment, delivery, and settlement of bills for products, order management involves multiple steps that have to be processed for efficient order fulfillment.

Any glitches in it can lower the company's ability to meet the bottom line. Order management is a significant operational activity for businesses. An unattended order equals an unattended customer.